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Server Management |
| Expert round the clock server management. We run your server while you run your business. |
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Storm Internet 24/7 Live Support |
Storm Internet 24/7 Live Support gives you round the clock access to an expert team of server technicians who are contactable in a matter of seconds direct via LiveChat and telephone to help you manage your server.
If you're running a dedicated server then the chances are you're running a serious web site or critical business application. Therefore the importance of ensuring that your server runs at optimum performance, 100% of the time cannot be underestimated. A basic "if a part fails we'll replace it" support service as many of our competitors offer is simply not good enough. What happens if you're server suffers a software failure? Say your SQL Database Server goes down or your Mail Server becomes corrupt. Who's on hand to look after that?
At Storm, we provide round the clock support for ANY technical issue relating to the operation of your server. Should your server lock up at 3am, our skilled technicians are only seconds away to investigate. If you suffer a nasty virus attack during business critical hours, our experts will endeavour to keep you up and running – thus ensuring minimum disruption to your business.
You simply will not get this kind of support with the majority of dedicated server providers. And if you do, we are confident it won’t be to our level and at our prices.
Storm Internet 24/7 Live Support is provided as standard with ALL of our dedicated servers. Just another feature that we include to help you and your business succeed online.
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Storm Internet 24/7 Live Support Plus and Ultimate |
Storm Internet 24/7 Live Support Plus and Ultimate services take our unique 24/7 Live Support to the next level.
Additional benefits of our extended support services include: -
- Server monitoring
A team of skilled technicians monitor your server at all times. So, should your server stop responding, any time day or night, a technician will receive an alert and begin investigating immediately. Depending on the level of support you choose, 5 to 8 ports/services can be monitored at any one time.
- Advanced technical support
This means you have your own dedicated server engineer available to provide assistance and advise on more specific issues that go beyond that of the standard support service. All customers taking up our Advanced Support service will receive up to 5 free hours of support time. This service would normally cost £40 per hour.
- Server health & performance check
We carry out detailed checks on your server's health to watch for any potential issues and to ensure your server's performance remains optimal. On-demand checks can be requested at anytime. Or under our Ultimate service, an engineer is scheduled to carry out a performance check on your server every two weeks - ensuring that your server is in the very best of health at all times.
Who should consider our Extended Support Services?
Storm Internet 24/7 Live Support Plus and Ultimate services are ideal for those wanting to take the hassle out of running their server and just focus on growing their business. If you are not fluent in server administration and do not have access to a team of technicians, you should consider the Live Support Plus or Ultimate service to ensure that you get the most out of your server.
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Support Level Comparison |
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Standard Support |
Plus Support |
Ultimate Support |
| Support Service Provided |
| 24/7 LiveChat, Telephone & E-Mail Technical Server Support |
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| Full Operating System Support & Pre-Installed Software Support |
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| Patch Management and Security Updates |
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| Standard Network Based Security |
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| Hard/Soft Manual Reboots |
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| SLA-based hardware replacement of 2 hours or less |
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| On-Demand Server Health & Performance Check |
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| Scheduled Server Health & Performance Checking |
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| Server Monitoring |
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3 services |
8 services |
| Advanced Support / Month |
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1 hour |
5 hours |
| Monthly Price |
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£29.99* |
£49.99* |
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| * Exclusive of VAT |
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